Terms and Conditions cita88 — Complete Guide for Platform Users

Welcome to cita88, an online gaming and entertainment platform operated under a valid licence. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("User" or "Member") and cita88 ("Platform" or "We").

By accessing, registering, or using any part of the cita88 platform — including the website, mobile app, and all related services — you expressly confirm that you have read, understood, and agreed to be bound by all provisions contained in this Terms document, as well as our privacy policy.

If you do not agree with any part of these Terms, you are advised not to use the cita88 platform. Continued use of the platform following any amendment to the terms will be considered acceptance of those changes.

To register and use the cita88 platform, you must meet all of the following eligibility requirements:

• Minimum age: You must be at least 18 years of age. cita88 does not permit underage individuals to register, deposit funds, or participate in any gaming activities on the platform.
• Legal capacity: You must have full legal capacity to enter into a binding agreement under the applicable laws of your jurisdiction.
• Unrestricted region: Use of the cita88 platform must comply with all local laws and regulations in your jurisdiction. It is your sole responsibility to ensure that using this service is legal where you are located.
• Not a cita88 employee: Employees, agents, contractors, and immediate family members of cita88 employees are not permitted to use the platform as regular members.

Each user is only permitted to register and own one (1) account only on the cita88 platform. Holding more than one account — whether under your own name, another person's name, or a false identity — constitutes a serious breach of these Terms and may result in the closure of all associated accounts along with the forfeiture of all wins and balances.

During registration, you are required to provide accurate, complete, and up-to-date information. The details you will need to provide include:

• Full name as stated on your official identification document
• An active and reachable email address
• An active mobile number registered in your name
• Exact date of birth for age verification purposes
• A strong and unique password for your cita88 account

You are solely responsible for keeping your account login credentials confidential. cita88 will not be held liable for any losses arising from unauthorised access to your account due to your own negligence in safeguarding your login details. If you suspect your account has been accessed by an unauthorised party, please contact our support team immediately.

Cita88 accepts deposits via a variety of supported payment methods, including FPX, local bank transfers, Touch 'n Go eWallet, GrabPay, Boost, and DuitNow. All available payment methods will be displayed on the deposit page within your account.

Regarding deposits:

• Minimum and maximum deposit limits vary by selected payment method and will be displayed during the deposit process.
• All deposits must be made from an account or payment instrument registered in your own name. Third-party deposits are not accepted.
• Cita88 does not charge processing fees for deposits; however, individual payment providers may apply their own charges.
• Deposited funds are typically credited to your account within minutes upon payment confirmation.

Regarding withdrawals:

• Withdrawals are processed to the same or equivalent payment method used for the deposit, subject to anti-money laundering policies.
• The first withdrawal requires completion of the KYC process beforehand. Once KYC is completed, subsequent withdrawals will be processed faster.
• Cita88 aims to process all withdrawal requests within 1 to 24 working hours. Actual processing times may vary depending on the payment method and current request volume.
• Minimum and maximum withdrawal limits are displayed in the withdrawal section of your account.

Cita88 offers a wide range of bonuses and promotions to its members, including welcome bonuses, reload bonuses, weekly cashback, free spin bonuses, and VIP program rewards. All offers are subject to the specific terms and rules stated on each promotion.

The general terms applicable to all cita88 bonuses and promotions are as follows:

• Wagering requirement (rollover): Each bonus has a wagering requirement that must be fulfilled before bonus funds or winnings derived from the bonus can be withdrawn. The required wagering rate will be clearly stated on each offer.
• Validity period: All bonuses have a specified validity period. Bonuses not used within the relevant period will expire automatically.
• One bonus at a time: In general, only one active bonus is permitted at a time unless otherwise stated in the relevant promotion's terms.
• Bonus abuse prohibition: Any attempt to abuse the bonus system — including opening multiple accounts, player collusion to meet wagering requirements, or any form of bonus fraud — will result in bonus cancellation and action taken against the account in question.
• Right to cancel: cita88 reserves the right to void any bonus issued in error or under circumstances where there are indications of abuse.

All games available on the cita88 platform are operated using independently certified Random Number Generator (RNG) technology, ensuring every game outcome is entirely random and cannot be manipulated by any party.

• Players are responsible for understanding the rules of each game before placing any bets. How-to-play information is available within each game.
• Wagers that have been placed and confirmed cannot be cancelled or modified. You are fully responsible for every bet made using your account.
• Winnings will be automatically credited to your account balance once the game result is finalised.
• In the event of a technical fault or system disruption during an active game, cita88 will resolve the issue based on the system records available at the time of the incident. cita88's decision in such matters is final.
• Minimum and maximum wagering limits vary by game type and will be displayed within the respective game interface.

The following is a list of conduct strictly prohibited on the cita88 platform. Violation of any of these prohibitions may result in immediate account suspension or closure, forfeiture of all balances and winnings, and potential legal action:

• Registering more than one account or using another person's account
• Providing false or misleading information during registration or the KYC process
• Using bots, automated scripts, or any assistive tools to gain an unfair advantage in games
• Colluding with other players to cheat the game system or defraud other players
• Abuse of the bonus system, including opening multiple accounts solely to claim bonuses
• Any attempt to hack, breach, or disrupt the technical infrastructure of the cita88 platform
• Use of a cita88 account for money laundering or any illegal financial activity
• Making false accusations or complaints against the cita88 platform or its staff

Cita88 takes its members' privacy very seriously. The collection, processing, and storage of your personal data is carried out in accordance with our Privacy Policy, which forms part of this agreement.

In brief, here are our key privacy commitments:

• Limited data collection: We only collect data necessary for platform operations, identity verification, payment processing, and service improvement.
• Data encryption: All your personal and financial data is protected with 256-bit SSL encryption at all times.
• No data selling: cita88 does not sell, rent, or share your personal data with advertisers or unrelated third parties without your explicit consent.
• Right of access: You have the right to request a copy of the personal data we hold about you at any time.

For full details on how we handle your data, please refer to the Privacy Policy ours.

The cita88 platform is provided on an "as is" and "as available" basis. While we strive to keep the platform running smoothly at all times, we cannot guarantee that our service will always be free from technical disruptions, errors, or temporary outages.

• Cita88 is not liable for any losses arising from unavoidable service disruptions, including scheduled system maintenance.
• We are not liable for losses caused by the user's internet connection failure during an active gaming session.
• The maximum liability of cita88 to any member under any circumstances is limited to the total amount deposited by that member within the 30 days preceding the claim.
• Cita88 does not accept liability for any indirect losses, loss of profits, or incidental damages arising from the use of this platform.

Cita88 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon publication on this page.

It is your responsibility to review this Terms and Conditions page periodically to stay informed of any updates. The "Updated" date at the top of this page will always reflect the date of the most recent changes.

The following are additional general provisions that form part of the cita88 Terms and Conditions:

• Language: These Terms and Conditions are published in Bahasa Melayu as the official language. In the event of any discrepancy with a translated version in another language, the Bahasa Melayu version shall prevail.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
• Entire agreement: These Terms, together with the Privacy Policy and other related policies, constitute the entire agreement between you and cita88 regarding the use of this platform.
• Dispute resolution: Any dispute arising in connection with these Terms or the use of the cita88 platform shall first be resolved through good-faith negotiation. If negotiation fails, the parties agree to submit to arbitration as the final method of resolution.
• Official communications: All official communications from cita88 will be sent to your registered email address. It is important to ensure your email address is always kept current and active.

If you have any questions regarding these Terms and Conditions, please contact the cita88 customer support team via live chat, available 24 hours a day, 7 days a week.